Frequently Asked Questions

  • We’re based out of Blacksburg, Christiansburg, and Richmond Virginia but can work anywhere. Most of our clients are regional or statewide.

    Outside of the New River Valley, we simply bill for lodging and travel costs at standard rates.

  • The process is simple: contact us today to schedule a meeting. We’ll meet with you to discuss your needs and then provide you with a detailed “Scope of Work” that details all deliverables for your project. Once you’re happy with the terms, simply sign and pay the required deposit.

    We’re currently booking about two months ahead, so if you’re considering Aspire, it’s important to schedule with us soon!

  • No. Many of our projects are one-time. Others naturally evolve into monthly work if it's the right fit.

    Even our monthly contracts have very short terms if you want out. We want to work with clients who want to work with us.

  • We start with a project to get your site to a clean bill of health -- fixing technical issues, optimizing your content, and making sure everything is set up correctly. For most small business websites, that initial project runs between $1,000 and $3,000.

    From there, we use industry-standard tools as well as analytics platforms to identify your needs and build a strategy tailored to your business.

    Once your site is healthy, we typically move into a monthly retainer to keep things moving in the right direction.

  • All of our contracts are customized to fit each client’s individual needs. We currently bill at $125/hour for most clients and $81 for non-profits.

    Video projects start at $1200 and our photography prices are publicly available here.

    Website projects start at $3000 through our New Business Website Setup Program. For projects outside the scope of that program, please contact us today!

    When thinking about a marketing budget it is important to look at your industry average and then decide how aggressive you want to be with your marketing. Also, consider your direct competitors and the marketing time and money they are putting in.

    Website projects start at $3000 through our New Business Website Setup Program. For projects outside the scope of that program, please contact us today!

    When thinking about a marketing budget it is important to look at your industry average and then decide how aggressive you want to be with your marketing. Also, consider your direct competitors and the marketing time and money they are putting in.

  • We’ve hit our stride with clients who want to grow and transform communities while they do it. Across many industries, we tell stories, build brand, and set companies up for long-term success.

    We work with construction companies, healthcare providers, tourism companies, and much more.

    We find our most successful partnerships to be with owners and businesses who want to grow but do not have the time to handle their marketing needs or hire an in-house staff.

  • We build most of our small business websites on Squarespace. It's stable, user-friendly, and included in our $3,000 Small Business Website package. That said, we're comfortable across a wide range of platforms, including WordPress and Duda, and we're happy to work with custom systems too.

    Already have a site that just needs work? We can troubleshoot and improve what you've got rather than starting from scratch.

  • A typical branding project includes a logo, brand guide, and communication guide. It’s everything you need to show up consistently for your brand.

    We're not the cheapest option in the area, and we're upfront about that. What you're paying for is a thorough process and work that holds up long-term.

    We offer a couple of pricing tiers depending on the scope of your needs, and we'll help you figure out which one makes sense for your business.

  • Most website projects wrap up within about six weeks from our kick-off meeting.

    If you're on a tight timeline, let us know. We can get a landing page live quickly and build out the rest once you're up and running.

  • Our goal is to hand you a website you actually know how to use. We build on platforms that are easy to manage, and we make sure you're equipped to handle most updates on your own— that's a core part of what we deliver.

    That said, if you'd rather not deal with it, we can set up an ongoing support agreement. Depending on your needs, that's something we handle directly or through one of our partner agencies.

  • Absolutely! Some of our best work has been with regional nonprofits. We offer discounted rates for nonprofit organizations and bring the same level of care and quality we give every client. If you're a non-profit looking for a trusted marketing partner, we'd love to hear from you.

  • Yes! Most of our photo and video work is standalone. We're here to supplement your team when you need it, whether that's a single shoot or a one-off video project.

    Honestly, that's where we do some of our best work: coming in with a clear scope and a high bar.

  • If you’re looking for a long-term partner that values honesty, communication, and measurable growth, there’s a good chance that we’d be the fit for you.

    We aren’t the cheapest option and we’re very up front about that. We do some of the best work in the region and we believe every project should reflect that.